96ph5 Privacy Policy

96ph5 ("we," "us," "our," "the Company") respects the privacy of all users ("you," "your") of the 96ph5 online gaming platform accessible at 96ph5.cam and all associated subdomains, mobile-optimized versions, and related services (collectively, "the Platform").

This Privacy Policy governs the collection, processing, storage, use, disclosure, and protection of personal information obtained through your use of the 96ph5 Platform. It applies to all registered users, visitors, and anyone who interacts with our services in any capacity.

This Privacy Policy should be read in conjunction with the 96ph5 Terms & Conditions, which govern your use of the Platform. Where any conflict arises between this Privacy Policy and the Terms & Conditions, the Terms & Conditions shall prevail in respect of account usage and gameplay, while this Privacy Policy shall prevail in respect of data protection matters.

96ph5 is committed to full compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012, its implementing rules and regulations, and all circulars, orders, and issuances of the National Privacy Commission of the Philippines.

For the purposes of the Data Privacy Act of 2012, 96ph5 is the data controller responsible for determining the purposes and means of processing personal data collected through the Platform.

96ph5 has appointed a Data Protection Officer (DPO) as required under Philippine law. The DPO is responsible for overseeing data protection strategy and implementation to ensure compliance with applicable data privacy laws and regulations.

You may contact the 96ph5 Data Protection Officer regarding any privacy-related concerns, data subject access requests, or complaints by using the contact details provided in Section 14 of this Privacy Policy.

96ph5 collects personal information from users in various ways and for various purposes as detailed below. The categories of personal data we collect include:

When you register for a 96ph5 account, we collect the following personal identification information:

• Full legal name as it appears on your government-issued identification;
• Date of birth (to verify you meet the minimum age requirement of 21 years);
• Philippine mobile telephone number (09XX format or +63 international format);
• Email address;
• Residential address (city and province);
• Government-issued identification documents (for KYC verification purposes), including passport, driver's license, SSS/GSIS ID, PhilSys National ID, or PRC ID;
• Selfie photograph taken alongside your submitted identification document;
• Payment method details, including GCash mobile number, Maya account details, or bank account information where applicable.

While you use the 96ph5 Platform, we collect information about your account activity, including:

• Login and logout timestamps;
• Game session data, including games played, stakes, outcomes, and session duration;
• Transaction history, including all deposits, withdrawals, and bonus claims;
• Account balance movements and wallet history;
• Promotional bonus claims and wagering progress;
• Responsible gaming tool activations, including deposit limits, cooling-off periods, and self-exclusion requests;
• Customer support interactions, including live chat transcripts and email correspondence.

We automatically collect certain technical information when you access the 96ph5 Platform:

• IP address and approximate geographic location derived from IP;
• Device type, model, and operating system (e.g., Android 12, iOS 16, Windows 11);
• Browser type and version (e.g., Chrome 118, Safari 17, Firefox 119);
• Screen resolution and display settings;
• Unique device identifiers;
• Referral source (the website or link you followed to reach 96ph5);
• Pages viewed, links clicked, and navigation paths through the Platform;
• Timestamps and duration of visits.

If you contact 96ph5 through customer support channels, we collect and retain the content of your communications, including:

• Live chat conversations with support agents;
• Email correspondence;
• Complaints, inquiries, and formal dispute submissions;
• Any additional documentation you provide to support a query or complaint.

96ph5 processes your personal data for the following purposes, all of which are necessary for the provision of our gaming services or required by applicable law:

• To create, maintain, and administer your 96ph5 account;
• To verify your identity and ensure you meet the eligibility requirements set forth in our Terms & Conditions;
• To authenticate your login and maintain account security;
• To process account updates, password resets, and profile changes.

• To provide access to games, betting markets, and all features of the 96ph5 Platform;
• To process deposits, withdrawals, and all financial transactions;
• To apply bonuses, promotions, and loyalty rewards to your account;
• To maintain accurate game records, transaction histories, and account balances;
• To resolve technical issues and provide customer support.

• To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations under Philippine law and PAGCOR regulations;
• To enforce the 21+ age restriction mandated by PAGCOR for casino-style gaming;
• To maintain records as required by gaming regulators and tax authorities;
• To respond to lawful requests from law enforcement, regulatory bodies, and courts;
• To detect, investigate, and prevent fraud, money laundering, and other prohibited activities.

• To administer responsible gaming tools, including deposit limits, session reminders, cooling-off periods, and self-exclusion;
• To monitor account activity for patterns indicative of problem gambling;
• To enforce responsible gaming protections as required by PAGCOR regulations.

• To send you promotional offers, bonuses, and marketing communications where you have consented to receive them;
• To notify you of new games, features, and platform updates;
• To send service-related messages, including account notifications, transaction confirmations, and security alerts (these are not marketing and cannot be opted out of).

• To analyze user behavior and preferences to improve the 96ph5 Platform;
• To optimize game offerings, payment performance for lower-end Android devices commonly used across the Philippines;
• To personalize your experience based on game preferences and platform usage patterns;
• To conduct internal analytics and generate aggregated, anonymized reporting.

Under the Data Privacy Act of 2012, 96ph5 processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary for the performance of the contract between you and 96ph5 — specifically, the provision of gaming services, account management, and financial transactions as set out in our Terms & Conditions.
• Legal Obligation: Processing is required to comply with our legal and regulatory obligations under Philippine law, including PAGCOR regulations, Anti-Money Laundering Act (AMLA), and the Data Privacy Act of 2012.
• Legitimate Interests: Processing is necessary for the legitimate interests of 96ph5, including fraud prevention, security monitoring, platform improvement, and responsible gaming enforcement, where such interests are not overridden by your data protection rights.
• Consent: For marketing communications and non-essential cookies, 96ph5 relies on your freely given, specific, informed, and unambiguous consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

96ph5 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your personal data with carefully selected third parties only in the following circumstances:

We share personal data with third-party service providers who process data on our behalf to enable the 96ph5 Platform to function. These include:

• Payment processors and e-wallet providers (GCash/GXI Corp, Maya/Voyager Innovations, BancNet, and affiliated banking institutions) for the processing of deposits and withdrawals;
• Identity verification and KYC service providers for the processing of government-issued identification documents;
• Game content providers (including JILI, PG Soft, Pragmatic Play, Evolution Gaming, and others) for the delivery of game services;
• Cloud infrastructure and hosting providers for data storage and platform delivery;
• Customer support platform providers for the management of live chat and email communications;
• Analytics and fraud prevention service providers.

All third-party processors are bound by data processing agreements that require them to process your personal data only as instructed by 96ph5, implement appropriate security measures, and comply with applicable data protection laws.

96ph5 may disclose your personal data to government authorities, regulators, law enforcement agencies, or courts where required by law or where we have a good-faith belief that disclosure is necessary to:

• Comply with a legal obligation, judicial order, or regulatory instruction;
• Respond to a lawful request from PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other Philippine regulatory authorities;
• Protect the rights, property, or safety of 96ph5, our users, or the public;
• Prevent, detect, or investigate fraud, money laundering, or other unlawful activity.

In the event of a merger, acquisition, reorganisation, or sale of all or a portion of 96ph5's business assets, your personal data may be transferred to the acquiring entity as part of the transaction, subject to the same data protection obligations set out in this Privacy Policy. You will be notified of any such change in data controller via the contact details registered to your account.

96ph5 uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain your session, and gather analytics data. A cookie is a small text file placed on your device by a website when you visit it. Cookies cannot harm your device and do not contain personally identifiable information in isolation.

• Strictly Necessary Cookies: These cookies are essential for the operation of the 96ph5 Platform and cannot be disabled. They include session cookies that maintain your login state, security cookies that prevent cross-site request forgery, and cookies required for payment processing. No consent is required for these cookies.
• Performance and Analytics Cookies: These cookies collect anonymous information about how visitors use the Platform — which pages are visited most frequently, how long sessions last, and which features are used. This data is used to improve Platform performance. These cookies are activated only with your consent.
• Functionality Cookies: These cookies allow the Platform to remember your preferences, such as language settings and last-visited game categories, to provide a more personalised experience. These require your consent.
• Marketing Cookies: These cookies may be used to deliver promotional content relevant to your interests. They require your explicit consent and may be declined without affecting your ability to use the Platform.

You can control non-essential cookies through the cookie preferences panel accessible from the Platform's footer. You can also manage cookies through your browser settings — most browsers allow you to block or delete cookies. Note that disabling strictly necessary cookies will impair the functionality of the 96ph5 Platform, including your ability to remain logged in.

96ph5 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security measures include:

• Transport Layer Security (TLS): All data transmitted between your device and the 96ph5 Platform is encrypted using 256-bit TLS encryption. You can verify this by the padlock icon and "https://" in your browser address bar.
• Data Encryption at Rest: Sensitive personal data, including identification documents and payment method details, is stored using strong encryption algorithms. Plaintext storage of sensitive credentials is prohibited.
• Access Controls: Access to personal data within 96ph5's systems is governed by strict role-based access controls. Only authorised personnel with a legitimate need to access specific categories of data may do so, and all access is logged and audited.
• Two-Factor Authentication: 96ph5 offers SMS OTP-based two-factor authentication for all user accounts and mandates it for internal staff accounts with access to personal data systems.
• Fraud Detection Systems: Automated fraud and anomaly detection systems monitor Platform activity continuously to identify and respond to suspicious behaviour in real time.
• Regular Security Assessments: 96ph5 conducts regular internal security reviews and engages third-party security professionals to perform independent vulnerability assessments and penetration testing.

Despite these measures, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. If you have reason to believe your 96ph5 account has been compromised, contact our support team immediately via live chat.

96ph5 retains your personal data for as long as is necessary for the purposes for which it was collected and for the fulfilment of our legal and regulatory obligations. Specific retention periods are as follows:

• Account and KYC Records: For the duration of your active account relationship with 96ph5, plus a minimum of five (5) years following account closure, in compliance with PAGCOR record-keeping requirements and the Anti-Money Laundering Act;
• Transaction Records: Deposit, withdrawal, and gameplay transaction records are retained for a minimum of five (5) years from the date of each transaction, as required by applicable financial regulations;
• Customer Support Records: Communications with our support team are retained for a minimum of three (3) years from the date of the interaction;
• Marketing Consent Records: Records of your marketing consents and opt-out requests are retained for the duration of your account relationship, plus three (3) years thereafter;
• Technical and Log Data: Server logs and technical access records are retained for a period of twelve (12) months, after which they are deleted or anonymised.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with 96ph5's data disposal procedures. Where data cannot be immediately deleted due to technical constraints, it is restricted from active use and scheduled for deletion at the next available disposal cycle.

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by 96ph5. These rights are subject to applicable legal restrictions and exemptions under Philippine law:

• Right to be Informed: You have the right to be informed of how your personal data is collected, used, stored, and shared — which is the primary purpose of this Privacy Policy.
• Right of Access: You have the right to request a copy of the personal data 96ph5 holds about you, along with information about how that data is processed.
• Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data. You may update certain account information directly through your account settings. For changes to KYC-verified information, please contact our support team.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations. Please note that data held to satisfy regulatory requirements (such as AML and PAGCOR record-keeping obligations) cannot be deleted on request.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that this data be transmitted to another data controller where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You also have the right to object to processing based on legitimate interests, subject to 96ph5's demonstrating compelling legitimate grounds.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data protection rights have been violated.

To exercise any of these rights, please contact the 96ph5 Data Protection Officer using the contact details in Section 14. 96ph5 will respond to all verified data subject requests within fifteen (15) business days of receipt. We may need to verify your identity before processing your request.

With your consent, 96ph5 may send you promotional communications including bonus offers, new game announcements, special promotions, and platform updates via SMS, email, or in-platform notifications.

You may opt out of marketing communications at any time through any of the following methods:

• Updating your notification preferences in your 96ph5 account settings;
• Clicking the unsubscribe link included in any marketing email;
• Contacting our support team via live chat and requesting removal from our marketing list.

Opting out of marketing communications will not affect your receipt of service-related messages, which are necessary for the operation of your account. Service messages include transaction confirmations, security alerts, account notifications, and regulatory communications. These cannot be opted out of while your account remains active.

96ph5 does not share your contact details with third parties for their own marketing purposes. All 96ph5 marketing is conducted directly by 96ph5 or its authorised communications service providers acting under our instruction.

The 96ph5 Platform is strictly intended for individuals aged 21 years and above, in accordance with the minimum age requirements mandated by PAGCOR for casino-style gaming in the Philippines. 96ph5 does not knowingly collect personal data from individuals under the age of 21.

If you are under the age of 21, you are not permitted to register for or use the 96ph5 Platform under any circumstances. Any account found to belong to an individual under 21 years of age will be immediately closed and all personal data associated with it will be deleted in accordance with our data retention obligations, except where retention is required by law.

If you are a parent or guardian and believe that a minor has provided personal data to 96ph5 in connection with an account registration, please contact us immediately using the details in Section 14. 96ph5 will investigate and take appropriate action promptly upon receiving such a notification.

96ph5 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or regulatory requirements. The effective date of the current version is displayed at the top of this document.

Where changes are material — that is, where they significantly affect your rights or how your data is processed — 96ph5 will notify you through one or more of the following means: in-platform notification upon your next login, email to your registered address, or prominent announcement on the 96ph5 Platform.

Your continued use of the 96ph5 Platform following the effective date of any updated Privacy Policy constitutes your acknowledgment of the changes. If you do not agree with the updated Privacy Policy, you should cease using the Platform and contact our support team to request account closure.

We recommend reviewing this Privacy Policy periodically. Previous versions of this Privacy Policy are available upon request from the 96ph5 Data Protection Officer.

For any questions, concerns, or requests relating to this Privacy Policy or your personal data held by 96ph5, you may contact us through the following channels:

• Data Protection Officer — Email: [email protected] (plain text — not a clickable link; please type this address into your email client). Please include "Privacy Request" or "DPO Query" in your subject line for faster routing. Responses within 5 business days.
• Live Chat: Available 24/7 through the in-platform support widget. For complex data subject requests, our support team will escalate to the DPO within one business day.

If you are not satisfied with 96ph5's response to your privacy concern or data subject request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). The NPC is the independent government body responsible for enforcing the Data Privacy Act of 2012.

96ph5's support team includes Filipino-speaking agents based in the Philippines, available around the clock to assist users across Manila, Cebu, Davao, Quezon City, and all regions of the archipelago with any privacy-related queries.